Medspa Cancellation/Rescheduling Policy
We understand that sometimes schedules change and things come up but as a courtesy to our staff and clients we requests at least 48 hours notice when canceling or rescheduling your appointment. We will send text and email 48 hour in advance to remind you of your appointments. Most treatments are scheduled carefully around social events, so please understand these appoints are very difficult to refill last minute. So please schedule wisely. A credit card is required to hold your appointment. Appointments canceled within 48 hours or for which clients are a “No-Show” for will incur a $50 charge.
Rescheduling:
A 48 hours reschedule notice is required if you are unable to keep your appointment. Failure to do so will result in a $50 fee. We encourage you to contact us directly by phone or by text when needing to cancel or reschedule your appointment. Facebook, instagram or emailing is not an accepted method of canceling or rescheduling.
If you are in need of rescheduling an existing appointment, please give us a 48 hours notice and we will carry your cancellation fee over to the new appointment (1 time only).
If you have a medical emergency and must cancel with less than 48 hours notice, please provide your medical receipt and your appointment can be rescheduled for another time with no additional deposit required.
Lateness policy
Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. This appointment will be considered a no-show appointment and a $50 fee will be charged. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged a $50 fee.
Permanent makeup appointments
As a courtesy to all of our clients and to us in order to schedule a permanent cosmetic appointment, we require a $100 Non-Refundable deposit for securing your procedure appointment. These appointments times are scheduled for 3hours + and are difficult to fill with last minute cancellations. So please book wisely. This deposit need to be paid at the time of booking.
Rescheduling:
A 72 hours reschedule notice is required if you are unable to keep your appointment. Failure to do so will result in the loss of your non-refundable deposit. We encourage you to contact us directly by phone or by text when needing to cancel or reschedule your appointment. Facebook, instagram or emailing is not an accepted method of canceling or rescheduling.
If you are in need of rescheduling an existing appointment, please give us a 72 hours notice and we will carry your deposit over to the new appointment (1 time only). If it’s more than 1 time, you will be required to pay another deposit of $100 to secure your appointment.
If you have a medical emergency and must cancel with less than 72 hours notice, please provide your medical receipt and your appointment can be rescheduled for another time with no additional deposit required.
No Show Policy:
Any client that DOES NOT SHOW for a schedule appointment will forfeit their deposit and will be required to pay for any future appointment in full plus a $100 fee for the missed appointments before being rescheduled. Remaining balances will be charged for no show appointments.
If you show up to your procedure appointment and changed your mind or need more time to think about the procedure, you will be charge 50% of your procedure cost. “NO EXCEPTIONS”
“Please Note”
In some cases three appointments are necessary to achieve and complete
some permanent makeup procedures. All skin is different and healing may differ from client to client. A third session may be required to achieve the desired look.
We look forward to treating you. Please understand this policy is in effect so that all clients have the chance to get in at their desired times and each employee is able to maximize their work day.
